Thank you for shopping at DURVIONEXAS. If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
To initiate a return, please contact our customer service team at [email protected]. Include your order number, a description of the issue, and any relevant photos if applicable. After receiving a return authorization, please mail your product to the address provided.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Certain types of goods are exempt from being returned. We do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us for further details on non-refundable items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our Returns Policy, please contact us at [email protected].